Shipping Information at rattanchairshop:
Shipping Choices:
We’re excited to offer free standard shipping to most locations, regardless of your order’s total. Your product will be dispatched via ePacket, China Post Airmail, or Dutch Post, providing you with an active tracking number for your ease and convenience.
For those seeking faster delivery, we offer express alternatives for an added fee. Shipping expenses range from $20 to $60, contingent upon the destination country.
Estimated Arrival Time:
Your order undergoes several processing phases before reaching your doorstep. Here’s an overview of the process:
Shipping Procedure
- Items currently in stock will be shipped within 1-2 business days. However, if your order contains custom backorder or special order items, there might be an extra delay of 1-2 business days.
- During holiday seasons, particularly the Spring Festival, there might be a 1-2 week delay in shipments due to heightened transportation volume.
Tracking Your Order:
For orders placed while logged into your rattanchairshop account, simply log in and access your order history to track your shipment.
When tracking your order, please take into account these pointers:
- For personalized products, please allow an additional 1-2 business days for processing before shipping.
- Transit times may fluctuate during periods of increased order load.
If your order has not shipped within three business days, we’ll send you an email notification explaining the potential reason for the delay:
- A higher order volume at the moment.
- Items in your order may be on backorder within the next 72 hours.
- Due to high demand, items in your order may become temporarily out of stock.
- We cannot process incomplete shipping addresses, so please ensure your address is correct and complete.
- Potential payment issues during order placement.
For any further assistance, please don’t hesitate to contact our customer support team. We’re here to help!